Privacy Policy

1. Introduction

PPD Performance Ltd (“PPD Performance”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a safe and responsible way.

PPD Performance Ltd is a New Zealand–registered company (IRD 136-186-612) and operates the website www.ppdperformance.nz. Our New Zealand warehouse is managed by JTG Logistics and is located at 30 Toiawaka Road, Drury 2579, New Zealand.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with us, including when you visit www.ppdperformance.nz, contact us, or purchase our products.

Nothing in this policy is intended to limit or exclude any of your rights under New Zealand privacy law, including the Privacy Act 2020.

2. What is Personal Information?

In this policy, “Personal Information” means information about an identifiable individual.

Examples of Personal Information we may collect include:

Name
Billing and shipping address
Email address
Phone number
Vehicle and product details relevant to your order
Order history and payment information (processed via secure third-party providers)
Any other information you choose to provide when you contact us

3. How We Collect Personal Information

We may collect Personal Information directly from you when you:

Place an order on www.ppdperformance.nz
Create an account or update your account details
Contact us by email, phone, social media, or through our website forms
Sign up for newsletters, promotions or marketing communications
Provide feedback, reviews or participate in surveys or competitions

We may also collect limited information automatically when you use our website, such as:

IP address
Browser type and version
Device type
Pages visited and time spent on the site

This is typically collected via cookies and similar technologies and is used to improve our website and services.

4. Why We Collect and Use Your Personal Information

We collect and use your Personal Information to:

Process and fulfil your orders and manage your account
Communicate with you about your orders, delivery, returns and support queries
Provide customer service and technical support
Improve our products, services and website
Send you marketing communications where you have consented or where permitted by law (you can opt out at any time)
Prevent fraud and comply with legal and regulatory obligations
Maintain business records and carry out internal administration

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Remember your preferences and improve your browsing experience
Understand how visitors use our site
Support website functionality (such as the shopping cart)

You can usually choose to accept or reject cookies in your browser settings. If you disable cookies, some parts of our website may not function correctly.

We may use third-party analytics tools (for example, Google Analytics) to help us understand website traffic and usage trends. These tools may collect non-identifying information about your use of the site.

6. Disclosure of Personal Information

We may share your Personal Information with trusted third parties where necessary to run our business, including:

Payment providers (for secure payment processing)
Freight and logistics partners (to deliver your order)
IT and website service providers (for hosting, support and analytics)
Product suppliers or manufacturers (for warranty claims or product support)
Professional advisers (such as accountants or legal advisers)
Government agencies or regulators where required by law

We do not sell your Personal Information to third parties.

Some of these third parties may be located outside New Zealand (for example, in Australia). Where this occurs, we take reasonable steps to ensure your Personal Information is protected by appropriate safeguards.

7. How We Store and Protect Your Personal Information

We take reasonable steps to keep your Personal Information secure and protected from misuse, loss, unauthorised access, modification or disclosure. This includes:

Using secure systems and platforms to store information
Restricting access to Personal Information to staff and service providers who need it
Using secure payment gateways for online transactions

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of your information.

8. Accessing and Correcting Your Personal Information

You have the right to:

Access the Personal Information we hold about you; and
Request correction of any Personal Information that is inaccurate, incomplete or out of date.

If you would like to access or correct your Personal Information, please contact us in writing using the details below.

We may need to verify your identity before providing access or making changes. PPD Performance Ltd will not charge a fee for an access request, but may charge a reasonable administrative fee for copying or providing certain information, where permitted by law.

9. Retention of Personal Information

We keep your Personal Information only for as long as it is reasonably required for the purposes set out in this policy, or as required by law.

When Personal Information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

10. Marketing Communications

We may send you emails or other communications about new products, special offers or other updates if:

You have subscribed or consented to receive them; or
We are otherwise permitted by law to do so.

You can opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in marketing emails; or
Contacting us using the details below.

Opting out of marketing will not affect essential communications about your orders, account or warranty.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons.

The most current version will always be available on www.ppdperformance.nz. We encourage you to check this page periodically to stay informed about how we handle your Personal Information.

12. Privacy Queries and Complaints

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your Personal Information, please contact us at:

PPD Performance Ltd
IRD: 136-186-612
New Zealand Warehouse (Dispatch Address):
JTG Logistics, 30 Toiawaka Road, Drury 2579, New Zealand
Email: sales@ppdperformance.com.au
(Please include “Privacy” in the subject line.)

We will acknowledge your query or complaint and aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may be able to raise your concerns with the Office of the Privacy Commissioner (New Zealand).